Refund Policy Overview
At Opes Pets, we provide a seamless experience for our customers. If you are eligible for a refund, we will ensure it is processed promptly and accurately.

Eligibility for Refund

• Condition: Items must be returned in their original condition, including packaging, labels, and tags. Products should be unused and in a resealable state.
• Timeframe: Refunds are processed after we receive and inspect the returned items. The return must be initiated within 30 days from the date of receipt.

Refund Process

1. Return Authorization: Customers must contact our customer service team at [Customer Service Email/Phone Number] to request a return and obtain a Return Authorization Number (RAN).
2. Return Shipping: Follow the return instructions provided. Return shipping costs are the responsibility of the customer unless the return is due to a product defect or error on our part.
3. Inspection: Upon receiving the returned item, we will inspect it to ensure it meets our return criteria.
4. Refund Issuance: Once the inspection is complete, a refund will be processed to the original method of payment. Please allow 5-7 business days for the refund to be reflected in your account.

Forms of Payment for Refunds

• Credit/Debit Cards: Refunds will be credited back to the original card used for the purchase.
• PayPal: Refunds will be processed to the original PayPal account.
• Other Payment Methods: If another payment method was used, please contact us to discuss how the refund will be issued.

Non-Refundable Items

Certain items, such as customized products or perishable goods, may not be eligible for a refund. Please review our return policy for details on non-refundable items.

Customer Support

For questions regarding refunds or to check the status of your refund, please reach out to our customer service team at support@opespets.com.