Opes Pets Terms and Conditions
Effective Date: 20 September 2024
Welcome to Opes Pets! By making a purchase through our website, you agree to the following terms and conditions. These terms ensure transparency and fairness for both you and us in every transaction.
1. Purchasing Terms
- Payment Methods: We accept all major credit cards, PayPal, and other secure online payment methods. Payment is required at the time of purchase.
- Pricing: All prices listed on our website are in US Dollars unless otherwise specified and may include applicable taxes. Prices are subject to change without notice.
- Order Fulfillment: Once your order is placed and payment is processed, we will send you an email confirmation. Orders are typically processed within 1-2 business days.
2. Shipping
- Shipping Options: We offer both standard and express shipping, with rates calculated based on your location. Shipping times vary depending on your destination, but standard orders typically arrive within 5-7 business days.
- Worldwide Shipping: We ship globally and aim to use eco-friendly packaging wherever possible.
3. Returns and Refunds
- Return Eligibility: We want you to be satisfied with your purchase. If you’re not happy, items can be returned within 30 days of delivery as long as they are unused, in their original packaging, and in resellable condition.
- Return Process: To initiate a return, contact us at contactus@opespets.com with your order details. Once approved, we will provide instructions for returning the item.
- Refunds: Refunds will be issued to the original payment method within 7 business days after we receive the returned item. Shipping fees are non-refundable.
4. Liability Limitations
- Shipping Delays: While we strive to meet our shipping timelines, Opes Pets is not liable for any delays caused by circumstances beyond our control, such as carrier delays or customs processing for international orders.
- Product Defects: If you receive a defective product, please contact us within 14 days of receipt. We will either replace the item or offer a refund.
- Third-Party Services: We are not responsible for any third-party services you use in connection with your order (e.g., payment processors or shipping carriers).
5. Changes to Terms and Conditions
Opes Pets reserves the right to update these terms and conditions at any time. Any changes will be posted on this page, and we encourage you to review the terms regularly.
6. Contact Us
If you have any questions about these terms and conditions, please reach out to us at:
- Email: contactus@opespets.com
- Phone: +61 439 070 581