Return Policy Overview
At Opes Pets, we are committed to ensuring customer satisfaction with our products. If you are not completely satisfied with your purchase, we offer a return policy to provide a hassle-free process.
Eligibility
- Timeframe: Customers have 15 days from the date of receipt to return items.
- Condition: Products must be returned in their original condition, including packaging, labels, and tags. Items should be unused and in a resealable state.
- Exceptions: Certain products, such as customized items or perishable goods, may not be eligible for return.
Return Process
- Contact Us: Reach out to our customer service team at returns@opespets.com to initiate a return request. Provide your order number and reason for the return.
- Return Authorization: We will issue instructions on how to return the item.
- Shipping: Pack the item securely, including all original packaging and documentation. Ship the item to the address provided in the return instructions. The customer is responsible for return shipping costs unless the return is due to a product defect or error on our part.
- Inspection: Once received, the returned item will be inspected to ensure it meets our return criteria.
- Refund/Exchange: After the inspection, a refund will be processed to the original payment method, or an exchange will be issued. Refunds typically take 5-7 business days to appear in the customer’s account.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the issue. We will provide instructions for returning the item and offer a replacement or refund as appropriate.
Customer Support
For any questions or concerns about our return policy, please contact our customer service team at support@opespets.com. We are here to assist you and ensure your satisfaction with our products.